A woman came to the desk and simply said "Fulani". She spoke no English and we recognized "Fulani" as a West African language. We were able to call the city's translator service to get a Fulani translator who spoke to the woman and relayed to us that the woman is interested in English language classes. We also learned that she is homeless, having recently lost her home-stay arrangement.
We were able to relay opportunities at the Literacy Network for beginning English classes. We then called the United Way who provided another Fulani translator to offer shelter and food options for her. We got her a map and directions to each of these places, and printed a visual dictionary for her so she can point to pictures of food, a bed, and other services for future needs. By the time we were done, she just grabbed me in a bear hug and said "thankyouthankyouthankouthankyou". We were all glad that she chose to come to the library first.